Important Office Policies and Procedures for our VA Community Care Clients
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Online Scheduling
Established clients may utilize the online portal to schedule their continued acupuncture and massage appointments by clicking the link to the right and selecting the appropriate service under the "Veterans Community Care" menu.
If you are a new client or have received a renewed-referral, you must contact our office prior to scheduling to confirm coverage.
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It is the veteran's responsibility to ensure that they have not exceeded their allowed number of visits or their referral's expiration date, or have scheduled a service not covered under their referral. If you are unsure as to any of the above, please contact our office.
Veterans are responsible for payment for any services performed outside of their referral's specified parameters.
Due to high demand for massage services and in order to provide equitable access to all our clients, Veterans will be restricted to having one massage scheduled at any given time. Acupuncture may be scheduled up to 3 appointments.
Cancellation Policy
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24 hours advance notice is required to cancel any appointment.
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No-shows, as well as clients who twice fail to provide 24 hours notice, will no longer be able to schedule appointments in advance, and will instead be placed on a cancellation call list.
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Multiple missed appointments will result in the referral being cancelled.